![]() We do not do size exchanges or color, please look at our size chart carefully and contact us for a size recommendation and note that digital color may differ slightly from the real life. If the change is associated with changes in sizing and color we may or may not be able to grant that request after 12 hours or if the order has been processed. During sales, cancellations may not be possible. You can always contact us for any return question at an order needs to be canceled or changed please contact us within 12 hours. Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day free return policy for US based orders, which means you have 30 days after receiving your item to request a return.įor non-US orders, same 30-day return policy applies, however, the customer must cover related shipping costs. Nevertheless, our team always strives to do our very best at providing you with the most enjoyable and seamless customer experience. Our company cannot guarantee any delivery dates when shipping worldwide due to these circumstances. In the event of something that is out of our control delays shipping, we will mention this on the home page of our website. This entire agreement is one the customer must oblige to regardless of your countries consumer rights since consumer protection does not hold on an international standpoint. If an address is one that we are unable to ship to we will contact the customer and they have 7 days to provide a new one or a refund will be issued. ![]() In the instance, a package is sent back to us the customer has the option to have it re-shipped at their expense. If the package address was filled out incorrectly the buyer is responsible for any losses that may occur. If the package requires pick-up it is the customer's responsibility to retrieve it. If your package does not reach your domestic country within 60 business days after it is shipped out we will provide a full refund or reshipment. We can provide the contact information and tracking. Any lost or damaged packages within your country must be taken up with your local courier unless you have purchased insured shipping. We will hold responsibility for any lost packages that have not reached your domestic country. Once an order is placed, Dragon Star is not responsible for ensuring that it can be modified or canceled prior to shipment. Please note you must reach out for change or cancellation within 24 hours. To request a modification or cancellation of an order, please email as soon as possible. ![]() Prior to shipment, Dragon Star Group LLC reserves the right to amend prices on the website for the products purchased. ![]() Please allow a maximum of 30 days for your order to arrive after its shipped for when the order gets delayed in customs as some countries are stricter than others. Shipping times for other countries vary from 7-21 days. If shipped internationally with DHL Express or China Post the package should arrive within 7 -15 days for the Americas. We also ship from our US location in Los Angeles based on stock availability. The orders are usually dispatched in 3-7 business days, however, allow up to 2 weeks as the packages are shipped from our partnered fulfillment center in China. Once we process your order and it is shipped to you from our partnered fulfillment center, you will receive tracking updates with DHL Express (if you selected this shipping method) or with the other carrier. ![]()
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